| Investigating the Factors Affecting the Development of a National Accreditation Body in North Africa | ||||
| Author | Tarek Elsmuai
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| Co-Author(s) | Chris McCollin
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| Abstract | The purpose of this paper is to investigate the factors that lead to establishing a sustainable national accreditation body and examine both employees and management satisfaction, attitudes and perceptions of both organisations, the Tunisian Accreditation Council (TUNAC) and the Central Laboratory for Analysis and Testing (LACE) toward the development of a sustainable National accreditation body in accordance with ISO/IEC 17011. The implementation of ISO/IEC 17011 and ISO/IEC 17025 are depending on how these standards are perceived by both, employees and accreditation’s organisations in the developing countries themselves. The present study is part of two parts data collection and analysis. It is exploratory in nature and it uses quantitative questionnaires and it seeks to collect data about employees and management satisfaction, attitudes and perceptions towards ISO/IEC 17011 and ISO/IEC 17025 through a structured delivery and collection questionnaires. 45 questionnaires were sent to respondents in the Tunisian Accreditation Council and the Central Laboratory for analysis and testing with a response rate of 89.9 %. Data of 19 variables were analysed for satisfaction, frequencies, similarities and differences. The analysis has led to development of the main important factors that have different satisfaction between TUNAC and LACE and shows similarities and differences between the two organisations.
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| Keywords | Accreditation, Conformity assessment, Developing countries, accreditation council, Testing and analysis Laboratories and North Africa | |||
| Article #: 1872 | ||||
July 26-28, 2012 - Boston, Massachusetts, U.S.A. |