Using PEM to Establish the Performance Evaluation Model of Bus APP  
Author Chun-Min Yu


Co-Author(s) Shao-Yu Li; Yen Po Chen; Yu-Ling Chen; Jyun Ze Lin


Abstract With the high development of economy and the continuous growth of the population of major cities in the world, the problem of traffic jams has become a serious problem that local governments must solve. In addition, facing the impact of global warming, how to save energy and reduce carbon emission is another critical problem that local governments need to face. An effective smart bus APP can enhance people’s satisfaction with the use of the APP while it can increase their willingness to take the bus, thereby reducing the number of people driving their own cars. It is of some help to alleviating the problem of urban traffic congestion. At the same time, it also reduces the total amount of carbon emitted from cars so as to achieve the effects of energy saving and carbon reduction. Therefore, this paper, through questionnaires, gathered opinions from passengers who used the bus APP and established a performance evaluation model of the bus APP. This model can assist the designer or management engineer of the bus APP to find out the service items of the bus APP that need to be improved, in order to make the bus APP more intelligent and efficient in use.


Keywords Performance evaluation matrix, bus APP, satisfaction index, influence index, statistical test
    Article #:  RQD27-54

Proceedings of 27th ISSAT International Conference on Reliability & Quality in Design
Virtual Event

August 4-6, 2022